1. Do you accept Paypal?
We do not accept Paypal due to their restrictions on tobacco, glass pipes and functional glass art. There are no exceptions to this, for Paypal has restrictions on all smoking products and accessories. Sorry 'bout the inconvenience
2. How can I track my package?
After your package is processed during our 1-2 day processing time, the shipping service will pick up your package. You will receive a tracking number via the email you provided at checkout, which you can use to track your package.
Please be aware that it may take 24 hours after the tracking number is received for the link to go live.
You can also use our nifty Order Tracker tool here to check the exact stage that your shipment is at, and get a sneak peak at which shipper is going to pack up your order!
3. My package says delivered but I can't find it
If your tracking information shows that your package was delivered, but you can't find it:
Within 36 hours of expected delivery:
Verify the shipping address
Look for a notice of attempted delivery around your door, mailbox, or typical delivery area
Look around the delivery location for your package
See if someone else accepted the delivery (a neighbor, roommate, ect.)
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival.
If it's been more than 36 hours after you received the package delivery notice, give us a call. Usually, the postal carrier is able to locate your package, but either way our support staff will be there to have your back.
4. What is your shipping guarantee?
Our shipping guarantee is rather simple. If you purchase a package from us, come hell or high water, we're going to get it to you.
If your precious percolator arrives scratched up - don't sweat it, we've got you covered.
If your mood mat gets lost in shipping - don't lose it! We've got your back.
If your glass blunt arrives in a billion pieces - we've got that covered as well.
There's a hundred different things that can happen when your package goes out in the world to make it's way to you. We're prepared for all of them.
[Something went wrong with your shipment? Contact us A.S.A.P!]
5. Why is my package taking so long?
Hey friend! Looks like you are here because you aren't too pleased with our shipping speed! That's no good.
For reference, it typically takes our shippers 1-2 days from the time that you place your order, until the time that they get your package all wrapped up, quality checked, and ready to go out the door.
On rare occasions [holidays, postal holidays, sale times] our processing time may temporarily increase to 2-3 days. If it has been longer than 3 days [excluding Sunday - mail does not ship out on Sunday] and you have not yet received a tracking number, please immediately give us a call or shoot us an e-mail so we can better service you. We pride ourselves on our shipping service, and we'll be sure to get you fixed up in no time at all.
Shipping speed is based entirely on where you are in the world & what shipping method you selected! It typically takes no more than a couple of days anywhere in the domestic United States. Once your package leaves our hands and the shipping carrier begins transport, we are not able to speed up the shipping time. If you need a package by a certain date, let us know in your order notes or by dropping us a line, we will do our best to accommodate you.
6. I want to return a piece
So, you want to return a piece, eh?
First, shoot us over a photo of the item you want to return. We need to do a quick visual check to ensure the piece hasn't been used (we do a secondary test, when the item returns to our facility to ensure cleanliness as well.) We cannot accept returns for used items. There are zero exceptions to this rule - it's against federal law!
Our team will go ahead and generate you a pre-paid label for your return. You don't have to pay for shipping, and the cost of the label will not be deducted from your return. We cover all shipping to and from for our customers.
You've got two options for how you'd like to proceed from there.
1.) We can easily swap or exchange out your return for a new item, new item color, ect.
2.) We can issue you store credit for your return.
We also have the option to issue a credit card refund, but we do have to take out a small 3% fee